Frequently Asked Questions!!

Top 3 Most Asked Questions.

1. How Secure Is My Purchase?
2. When will my Pashmina/Handbag arrive? How will they be shipped?
3. What is the your refund/exchange policy?

More Answers to Your Questions:

1. What is Pashmina?
2. How and where are these Pashmina made?
3. What do the different blends mean?
4. What is a Single Ply, Double Ply, 2 Paddle, 4 Paddle?
5. What are the exact sizes of Shawls, Stoles and Scarves?
6. Are your Pashmina Hand loomed or Power loomed?
7. Are there more color choices?
8. Do the colors in the screen match exactly with the actual products?
9. Why are your prices so reasonable?
10. What are the shipping charges?
11. Can I request for Fed-Ex Overnight Shipment?
12. I have more questions, How do I contact you?

What is Pashmina?

Pashmina is derived from Persian word for wool pashm, refers to the soft underbelly fur of Tibetan mountain goat "Chyangra" which lives in the cold high (15000 ft or higher) Himalayans regions in South Asia. The size of Pashmina hair is 1/6th size of a human hair.
To Top

After Your Purchase is made through a Secure System of our Online Retailer Paysystems.com Inc. You will see a Security Lock at the bottom right hand corner to show that the sight is SSL encrypted when you are about to input your shipping and billing information. Rest assured, we take every initiative to make your purchase as smooth as possible
To Top

Our Pashmina are hand-crafted in Nepal. Every winter Cashmere Wool is sheared from the mountain goats and washed and graded. The wool is spun into yarn. Silk yarn and Pashmina yarn are hand-woven in wooden frames, the ends are cut and ready to be dyed. After dyeing, fringes are knotted and the Pashmina are dry cleaned for final packaging.
To Top

Pashmina are made by weaving Pashmina (cashmere) yarn on the weft and silk yarn on the warp. Pashmina and Silk content is judged by weight ratio for type of blend. Silk is added to give the sheen, variation of silk content gives different weight ratios.
To Top

Single Strand of wool is used to make regular Pashmina silk blend Pashmina: thus Single Ply, 2 Strands of Pashmina yarn is used making a double ply. Double Ply contains more Pashmina than single ply. 2 Paddle and 4 Paddled Pashmina are for 100% Pashmina. 2 Paddle is looser weave, while 4 paddle is a tighter weave.

To Top

Large Shawls :
Size: 36"x81" with 3" Twisted frill
Mix: 70% Pure Cashmere, 30% Pure Silk
Regular Shawls (also known as Stoles) :
Size: 28"x78" with 3" Twisted frill
Mix: 70% Pure Cashmere, 30% Pure Silk
To Top

All our Pashmina are individually hand loomed by the craftspeople of Nepal. Each Pashmina, after being created are colored individually by hand.
To Top

All the colors that you see on our website are colors that are currently available at our US office. However, we can custom order any color you want if you allow us five weeks for delivery. To order a custom colored shawl please e-mail us at info@bluesale.com
To Top

We have tried to color match the images that you see on our website as closely as possible. However, due to the variety of display setting of the monitors there might be variations. If you are unsure about a color, send us an e-mail and we will try to help you..
To Top

We import directly from Nepal in quantities and thus can give our valued customer a reasonable price.
To Top

All US orders are shipped within 24 hrs . International orders will be shipped within 48hrs. You can choose how you would like to ship. Please note the following from the Date of your order placed.

Please note we try to process your order within the same day you order at most cases, however, we can only guarantee you that we will ship within 1 business day of your order received. If you need faster delivery, please purchase 2nd Day or Overnight service.

Shipment arrival time for Non-US
Canada : 4-7 business days (shipped via Express Mail)
International : 5-10 business day (shipped via Express Mail)
To Top

Shipping charges:

Other shipping options can be arranged according to your wish for extra charge.
Please Note That We Run Special Promotion From Time To Time And May Offer Free Shipping. Please look at our home-page for details.
To Top

Yes, you can now. Simply Choose Your Shipping Option After You Input Your Shipping Information.

We will try our best to ship your order within the day you placed your order, but due to time constraints we can only guarantee shipment within 1 business day. That is if you place your order on Monday, we will try our best to ship within Monday, but can only guarantee that it will be shipped no later than Tuesday. Please note holidays and weekends are not counted in the business days.
To Top

We will exchange/refund your items (excluding shipping charges) if return is postmarked within 15 days from the day we ship your order.
To Top

The best way to contact us is via e-mail. If you think you need to talk to someone directly, send us an e-mail with your phone number and name and we will call you back within two hours.
To Top